Payment, Refund & Cancellation Policy

1. Payments, cancellations and refund review

If Xniffer charges an activation fee, subscription fee, or platform access fee, the applicable amount will be displayed before payment.

Payments made to Xniffer are for access to educational software tools, dashboard features, market-structure analytics, learning resources, and platform services only. Payments are not made for trading advice, investment advice, research recommendations, buy/sell calls, targets, stop-loss levels, profit guarantees, portfolio services, wealth management, trade execution, or personal financial guidance.

Refund rules:

• Refunds, if any, will be governed by the refund policy displayed at the time of payment.
• Once platform access is activated, fees may be non-refundable unless specifically stated otherwise.
• Refunds may not be provided for user dissatisfaction caused by market movement, trading losses, misunderstanding of analytics, expectation of trading calls, expectation of profit, or expectation of personal advice.
• Xniffer may consider refund requests only in cases such as duplicate payment, failed activation after successful payment, or technical error verified by Xniffer.
• Refund requests must be sent to support@xniffer.com with payment proof and registered account details.
• Approved refunds, if any, will be processed through the original payment method or another appropriate method as decided by Xniffer.
• Approved refunds for duplicate payment or verified technical/payment activation issues will generally be processed within 7-15 working days, subject to payment gateway, bank, or service-provider timelines.

Cancellation of subscription, if applicable, will stop future billing but may not automatically result in refund of already paid fees unless specifically mentioned.